c: AIHTI Inc.
Information Technology Manager / App Developer / Web Developer / Designer
​06/06/2011 - 05/19/2025​
Reduced Overall IT operation costs by 35% â– 2018-2021 Best Record Company Sales â– BDR System savings of $180K Annually
â– Full Redesign of Website & Catalog â– Multiple Internal Apps Developed â– Warehouse Production Uptime Increased
Infrastructure & Network Management
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Created decentralized server architecture rebuild focused on ransomware mitigation using SaaS with endpoint rollback features.
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Managed hybrid environments including Jumpcloud (AD SaaS), DNS, DHCP, WindowsServer, Exchange Server, and VMware, ESXi.
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Configured Cisco, Netgear, Fortinet/Fortigate, SonicWall, and PFsense firewalls and switches for LAN/WAN/SD-WAN networks.
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Built secure subnets for industrial machinery enabling protected IP communication and preventing blacklisting.
Backup, Disaster Recovery & Risk Management​
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Implemented 3-2-1 backup strategy across NAS, cloud, and off-site systems.
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Maintained logs of system activity, access, and security events; authored security and data governance policies.
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Conducted internal penetration testing to identify vulnerabilities across network, infrastructure, and operational systems.
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Deployed ZTNA architecture along with IAM tools: MFA, SSO, tokens, keys, and email/SMS verification.
Integrated role-based access controls and secured SaaS application logins.
Security Systems​
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Transitioned from SATA-based DVR to IP cloud camera systems for perimeter monitoring, loss prevention and facial recognition for tracking and incident response.​
IT Strategy, Planning & Vendor Management
Oversaw timelines and dependencies for IT initiatives across infrastructure, security, and industrial systems.
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Managed SIP trunking and PBX systems with call routing, QoS, session control, and VoIP encryption.
Oversaw procurement, licensing, and deployment of VoIP hardware and software.
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Handled SLA contracts and vendor relationships for hardware, software, ISP, ERP, and cloud/on-site services (US & International).
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Coordinated with vendors using platforms ZoHo and Salesforce.
Data Management & ERP
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Spearheaded Sage100 ERP integrations with shipping and partner platforms (e.g., Starship) to reduce order fulfillment time by 80%.
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Enhanced system efficiency with eCommerce, EDI integration, multi-device printing, and live dashboards.
Software Development, AI & ML Applications
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Delivered CI/CD-based development projects with testing, requirements gathering, and change management with Python, JavaScript, JSON, Linux, Visual Studio, App Scripts, Docker, SQLite and UX/UI Design.
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Created proprietary machine learning tools for thermodynamic heat exchanger sizing with tailored GUI interfaces.
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Developed production tracking (warehouse) and pricing tools integrated with live inventory.
Built Slack-integrated AI-powered sales assistant for real-time product lookup.
IT Policy & Helpdesk Administration
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Authored policies covering password management, device use, communications, and incident response.
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Administered Office 365, Exchange Server, and G-Suite; managed Zendesk for ticketing and RMAs.
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Supported users via Slack, Teams, mobile and remote support tools.
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Performed deployment and updates during off-hours to prevent downtime.
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Managed device lifecycle: procurement, configuration, support, end-of-life recycling for tablets, phones, laptops (Windows/iOS/Android).
Graphic Design & Web Development
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Directed end-to-end management of company websites and mobile apps including SEO, UX/UI testing, domain registration, SSL certificate management, and platform security.
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Led strategic digital marketing efforts: link building, keyword optimization, and content strategy to boost visibility.
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Designed and maintained all digital and print collateral including marketing materials, product catalogs, recruitment campaigns, and archival assets.
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Tools & Skills: Adobe Creative Cloud, WordPress, Wix, HTML/CSS, Photography, Video Editing, SSL
c: Speccomm International Inc.
Graphic Designer / IT Support​
03/2008 - 06/2011​
IT Support
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Upgrade System & Database
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Market Awareness
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Paperless Transition
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System streamlining through networking and VPN services.​​
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PHP and ASP documents to capture login information when visiting our websites, database maintenance.​​
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Maintained up to date knowledge of market trends both in the publishing and competitor markets.​​
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Lead transition to paperless office with software and hardware setup and use.
Print & Web Design
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Digital Transformation of Office Tasks
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Monthly Collaborations
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Designed and organized TABEXPO International campaign.
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Self Managed ensuring assigned projects meet deadlines as required.
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Developed creative covers, advertisements and related materials for magazines published monthly.
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Digitize all print materials for websites, social media, and other marketing/promotional areas.
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Coordinate with the team for print planning, file management, preparation and printing while maintaining consistency to the overall publication look and feel.
c: Media General
Graphic Designer​
02/2000 - 03/2008​
Graphic Design
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Illustrations, Typography, and Logo Design
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Daily and weekly Deadlines
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Print Industry Expertise
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Publications: Danville Register & Bee, Eden Daily News, Lynchburg News & Advance.
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Designed graphics for print and web advertisements utilizing custom art and stock elements as required.
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Adhered to the advertiser’s, production manager’s and publisher’s specifications.
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Corrected and enhanced existing photos and other media. (Digital production, photography and video editing)
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Distributed proofs and negatives ensuring designs were made as requested and in a timely manner.
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Ensured assigned projects deadlines as required.
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Maintained up to date knowledge of 4 color (CMYK) Off-Set Press Production processes, Film Registration and chemical composition for deviances during production.
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Education
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Associates, Graphic Design
Guilford Technical Community College
Jamestown, North Carolina | 1996-1998
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